Privacy Policy

1. Information We Collect

Account information: When you sign up, we collect your email address and name.

Content you create: Copy and text you write in the workspace is stored to provide scoring, analysis, and document management. We do not use your content to train AI models.

Research data: When you use our Voice of Customer (VoC) research tools, we collect publicly available web content (such as Reddit posts, YouTube comments, and competitor page copy) that you direct the tool to analyze. This data is stored alongside your project to provide research insights.

Screenshots and files: If you use our browser extensions, screenshots you capture and files you upload (images, PDFs) are stored in your swipe file library.

Audio files: If you upload audio recordings for call analysis, the audio is transcribed and analyzed. Transcriptions and analysis results are stored with your project.

Usage data: We collect anonymous usage statistics to improve the Service (pages visited, features used, error logs).

2. How We Use Your Information

We use your information to: provide and improve the Service; run AI-powered analysis on your copy, research data, and audio; process payments; send important updates about your account; respond to support requests. We do not sell your personal information to third parties.

3. Data Storage & Security

Your data is stored securely using Supabase (hosted on AWS). All data is encrypted in transit (TLS) and at rest. We implement industry-standard security measures including CSRF protection, rate limiting, and encrypted credential storage.

Files (screenshots, PDFs, images) are stored in Supabase Storage buckets with access controls tied to your account.

4. Third-Party Services

We use the following third-party services that may process your data:

• Supabase — authentication, database, and file storage
• Stripe — payment processing
• Anthropic (Claude) — AI-powered copy analysis, research synthesis, and call intelligence. Your content is sent to Anthropic's API for processing but is not used to train their models.
• AssemblyAI — audio transcription for call analysis
• Netlify — hosting and serverless functions

5. Browser Extensions

We offer optional browser extensions for Chrome that enhance the Service:

Swipe Capture extension: Captures screenshots of web pages you choose to save. Only activates when you click the capture button. Screenshots are uploaded to your account via our API.

VoC Research extension: Extracts publicly visible text content from web pages you add to your research queue (such as Reddit threads, YouTube comment sections, and competitor landing pages). Content is sent to our servers for AI analysis. The extension injects a floating toolbar on web pages for queue management. No data is collected from pages you do not explicitly add to your queue.

6. Cookies

We use essential cookies for authentication and session management. We do not use tracking cookies or third-party advertising cookies.

7. Your Rights

You have the right to: access your personal data; request correction of inaccurate data; request deletion of your data; export your data; withdraw consent at any time. To exercise these rights, contact us at the email below.

8. Data Retention

We retain your data for as long as your account is active. Upon account deletion, we remove your personal data within 30 days. Anonymous, aggregated data may be retained for analytics.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email. Continued use of the Service after changes constitutes acceptance.

10. Contact

Questions about your privacy? Email us at hello@copycleared.com.